| How do I set my password and vacation messages? |
| Log in to mail.willowtec.com with your email address. Change your password, turn on/off 'away' or 'vacation' messages, provide the desired text. |
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| Is the email server down? |
Check two things before calling:- Can you connect to the internet at all?
Access any website to confirm. If you can't access the internet you won't be able to send or receive email.
- Can you log into webmail on mail.willowtec.com?
If you can access this site the server is up. Verify you can log in with your email address/password.
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| How do I configure Outlook? |
| Server information is provided on the Web and Email Hosting page. |
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How do I remotely access email?
How can I send email from a remote location? |
| Webmail is available from any browser from any computer connected to the internet. This provides the ability to send and receive email, including attachments. We also provide authenticated smtp for laptop users. We ask fixed desktop users to use the smtp server provided by their isp to minimize the load on our servers. Please call (919-532-7180) for help configuring authenticated smtp. |
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| Can we help build websites? |
| Yes, we have web designers, graphic artists and database engineers that can build a website from scratch to completion. We can also assist those that design their own sites, typically providing form and database capability. For more information see Web Design and Application. |
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| How can I use Windows Explorer to ftp files? |
| Open Windows Explorer and enter the address (e.g. ftp://willowtec.com) in the address bar, press Enter. Explorer will reply with an error message indicating it cannot log in with an anonymous id. Click File, Login As, and enter the appropriate login id and password. |
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| How can I speed up my computer? |
| There are many possible causes of computer slowdown including large temp file directories, viruses, multiple antivirus/antispyware utilities running at the same time, too little memory (ram). Most functions are loaded through All Programs/Startup and the system registry (regedit). Unfortunately there is no fixed solution or method to address all the permutations without experience but there are a couple of things everyone can try. - Check memory/ram on your computer.
Click Start, right click on Computer and click Properties.
For XP you should have at least 512mb, for Vista at least 1Gb of ram.
- Clean your temp files.
Click Start, Run, enter %TEMP% and click ok.
All the temp files for your login will appear on the right.
Click on the right, press control-A to select all files and press Del to delete them.
Next navigate to the \Windows folder on the left, find the temp folder under that. Similarly you can click on the right, press control-A to select all and delete them.
Be SURE you are in the windows\temp folder. If you delete the files in the \windows folder your computer will shut down and not restart.
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| Where can I get antivirus and antispyware software? |
| We recommend Grisoft Antivirus (AVG) and Microsoft Defender. You can find them on the Links page. |
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| How can I transfer or share large files? |
| Mediafire provides free file hosting/sharing for files up to 100mb. Google.com also provides sharing capability through the Google Docs link. |
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| Can we provide audio and video streaming? |
| We do not have a dedicated audio or video streaming server. Audio files may be recorded in .wmv format for automatic streaming. .mp3 files may be invoked through a .m3u and they too will stream. |
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| What is the hCard? |
| The hCard is a "show and save" discount card used at participating local and national merchants for cardholder discounts and other incentives. It is an inexpensive, effective and easy way for business to advertise, increase business and receive recognition for your support in the community. Visit www.thehcard.com for more details. |
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